Support

Vesper is a helper who lives on your phone. If something is off, this page is the fastest way to sort it out.

Write to us

Email contact@TheZuffenhausenCollective.com, and a person will answer iPhone model and iOS version if the question is technical — since Vesper keeps no accounts and no logs, we can only see what you tell us.

Common questions

The download is taking a while. A mind is a few gigabytes, fetched once. Keep the app open — the screen stays awake on purpose, and the download resumes where it left off if it's interrupted or the app is closed. Wi-Fi is fastest; cellular works too.

Can I switch minds? Yes — open the menu in the header (the ☰) and choose the other mind. A few quiet minutes over Wi-Fi, and you won't lose a word of your conversations.
How do I erase our conversations? Open Settings from the header menu and choose "clear our conversations" — or delete the app, which removes everything. There is no copy anywhere else.

Something Vesper said was wrong or upsetting. Vesper's answers are generated on your device and can be mistaken — please check anything that matters. If an answer was harmful or offensive, email us at contact@TheZuffenhausenCollective.com; we read every report.

Refunds. Purchases are handled by Apple, so refunds go through them: visit reportaproblem.apple.com, sign, and choose Vesper.

Privacy

The short version: nothing you write leaves your phone, because there is no server for it to go to. The long version lives on the privacy page.